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Qualified Home Mortgage · CA & NV

Accessibility Statement — Qualified Home Mortgage

Qualified Home Mortgage is committed to making our website accessible and easy to use for everyone. We designed this site with accessibility in mind and continue to improve it.

Our Standard

We work to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

What We Do

  • Use clear structure, headings, and labels throughout the site
  • Provide text alternatives for images and icons
  • Maintain proper color contrast for readability
  • Support full keyboard navigation
  • Add captions or transcripts where media appears
  • Keep forms labeled with clear instructions
  • Test pages when we make updates

Where We Are Improving

Some older pages and third-party tools may not yet fully meet these standards. We are actively working to improve keyboard focus, form labels, and contrast ratios across all pages. If you notice an issue, please let us know.

Compatibility

Our site is designed to work with assistive technologies and current versions of Chrome, Safari, Edge, and Firefox. Features may not function identically in older browsers.

Third-Party Content

We occasionally use third-party calculators, forms, or embedded tools. While we cannot fully control their accessibility, we ask vendors to meet WCAG 2.1 AA standards where possible.

Mortgage Services Accessibility

We can provide mortgage application assistance by phone, video, or in person. We accept documents by secure upload, email, or mail. If you need an alternative method or format, contact us and we will find a suitable option.

Feedback and Formal Complaints

If you encounter an accessibility barrier on this site, please tell us which page you were on and what happened. We will review your concern and respond with next steps. If a page cannot be made fully accessible, we will provide equivalent text-based content.

If you believe we are not meeting accessibility requirements, contact us using the information above. We review this statement and our site on a regular schedule and after major updates.

Ongoing Effort

Accessibility is an ongoing effort, not a one-time task. We are committed to continuing improvement as standards, tools, and our site evolve.

Last updated: July 2026